Privacy policy

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1. Introduction

Welcome to HemOncBytes, owned and operated by VitalFolio, LLC ("We," "Us," "Our"). We are committed to protecting your privacy and personal data.

This Privacy Policy explains how We collect, use, disclose, and safeguard your information when you use our mobile application (the "App"), our website (hemoncbytes.com), and any related e-learning services (collectively, our "Services"). This policy also describes your privacy rights and how the law protects you.

By creating an account, downloading our App, or using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect data to provide and improve our Services. The data we collect can be grouped into the following categories:

Category of Data What It Includes Why We Collect It / How We Use It
Identity & Account Data Name, email address, password (hashed), professional credentials, specialty, institution. For our global equity mission, we may collect professional verification data (e.g., license number). To create and manage your account, verify your professional status, personalize your learning experience, and fulfill our terms of service.
Contact Data Your email address and the content of your communications with us (e.g., feedback, support requests, survey responses). To respond to your inquiries, provide customer support, and send you important service-related messages.
Financial & Transaction Data Subscription plan details, transaction IDs. Payment is processed by third-party payment processors (e.g., Apple App Store, Google Play, Stripe). We do not directly store or access your full credit card number. To process your subscription, manage your trial period, and maintain a record of your transactions for billing and support purposes.
Learning & Engagement Data Your learning progress, courses completed, quiz scores, topics of interest, and features used within the App. To provide the core functionality of our Services, track your progress, personalize content recommendations, and improve our educational offerings.
Technical & Device Data IP address, device type, operating system, browser type, unique device identifiers, and crash reports. To ensure the security and stability of our Services, diagnose technical issues, prevent fraud, and analyze usage patterns to optimize performance.

We do not knowingly collect or solicit personal data from children under the age of 18. If you believe a child has provided us with personal data without parental consent, please contact us immediately at connect@hemoncbytes.com.

3. How and Why We Use Your Information

Our primary purpose for collecting data is to provide a secure, personalized, and effective learning experience. We use your data for the following legal purposes:

  • To Perform Our Contract with You: Creating and managing your account, processing your subscription, and delivering the educational content you requested.

  • For Our Legitimate Interests: Improving and personalizing our Services, ensuring the security of our platform, analyzing usage to enhance functionality, and responding to your communications.

  • With Your Consent: Sending you marketing newsletters about new features or content (you can unsubscribe at any time). In line with Apple's App Tracking Transparency framework, we will ask for your consent before using device identifiers for tracking purposes across other companies' apps or websites.

  • To Comply with Legal Obligations: Enforcing our terms, preventing fraud, and responding to legal requests from public authorities.

4. How We Share Your Information

We do not sell your personal data. We only share your information with trusted third parties who help us operate our Services:

  • Payment Processors: (e.g., Stripe, Apple, Google) to securely process your subscription payments.

  • Cloud Hosting Providers: (e.g., Amazon Web Services) to host our platform and store your data securely.

  • Analytics Services: (e.g., Google Analytics) to help us understand how our Services are used so we can improve them. This data is typically aggregated and anonymized.

  • Customer Support Platforms: To manage and respond to your support requests efficiently.

  • Business Transfers: If We are involved in a merger, acquisition, or sale of assets, your data may be transferred. We will notify you via email and/or a prominent notice within the App of any such change.

  • Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of our company, our users, or the public.

5. Data Security and Retention

We implement industry-standard technical and administrative security measures to protect your data, including encryption and strict access controls.

We retain your personal data for as long as your account is active or as needed to provide you with Services. We will also retain data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request the deletion of your account at any time (see Section 6).

6. Your Privacy Rights & Choices

You have rights and choices regarding your personal data. Depending on your location, these may include:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Correct: You can update or correct inaccuracies in your data through your account profile or by contacting us.

  • Right to Delete: You have the right to request the deletion of your account and personal data. Upon receiving a verified request, we will delete your data, subject to any legal retention requirements.

  • Right to Opt-Out of Sale/Sharing: We do not sell your data. Our use of some analytics tools may be considered "sharing" under certain laws (e.g., California). You can manage preferences for this via device-level settings (such as "Limit Ad Tracking" on iOS).

To exercise any of these rights, please contact us at connect@hemoncbytes.com. We will respond to your request in accordance with applicable laws.

7. International Data Transfers

Our Services are operated in the United States. If you are located outside of the United States, your information will be transferred to, stored, and processed in the United States. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy within the App and on our website, and by updating the "Effective Date." For material changes, we may provide a more prominent notice.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

VitalFolio, LLC
Email: connect@hemoncbytes.com

Effective Date: 07/30/2025